If at least 48 hours has gone by since your installation and you have witnessed no change to the display, please contact us via and we will be more than happy to take a look. The engineer that initially comes and installs your smart meters will nine times out of 10 be able to connect up your IHD, but some devices occasionally need an extra nudge to get them up and running. My IHD isn't connected after my smart install If no data or only partial data (for one fuel perhaps) is visible after 48 hours, it's best to contact us via so that we can take a look. You might not necessarily know if your smart meters have stopped communicating, but checking your IHD is a good place to start. If this is the case then don't worry, this will not impact your energy supply in any away. Your smart meters have briefly stopped communicating with us over the smart metering network.Your IHD signal is being blocked possibly by distance between your devices, thick walls, or another nearby device causing interference. If your in-home display (IHD) was working but has suddenly stopped displaying data, it's likely that one of two things has happened: My IHD is no longer displaying electricity and/or gas data, what happened? Please send us a photo of the screen and details of the error via and we will be more than happy to help. If there is still no change to the display after moving your device, it's time to reach out.It could be that the signal is being impacted in its current location. If the device is still failing to connect after that, try moving your IHD to a new location in your property.Initially, it's always best to go for the classic 'off and on' as this may just do the trick.Essentially, your IHD has stopped communicating with the 'comms hub' that attaches to the top of your electricity smart meter, so we need to try and get you connected again. One of the more common errors to display on your IHD, this could be caused by a number of different reasons. If you're concerned that your meter might not be working in smart mode, please click here. I've noticed a change in the lights on my smart meter, should I worry?Ĭitizens Advice have produced a great tool to check if your smart meter is operating in smart mode.The lights on my in-home display (IHD) keep changing, what does this mean?.My IHD isn't connected after my smart install.My IHD is no longer displaying electricity and/or gas data, what happened?.Is my smart meter working in smart mode?.Has your in-home display stopped displaying data? Chances are your smart meter(s) might have temporarily lost communication, but before contacting us it's worth carrying out some quick troubleshooting steps that we will run through below.
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